Refund Policy

1. Paid Services

• ₩1,900 (or local currency equivalent) per ownership transfer
• No subscriptions — one-time payments only
• Payments are processed by a global provider (Paddle).

2. Eligible for Refund

You may request a full refund in the following cases:

• Transfer Code was not issued after successful payment
• Duplicate charge caused by a system error
• Service failure attributable to KeepsLock
• Refund requests are accepted within 14 days of payment, provided the Transfer Code has not been redeemed. Cases involving completed ownership transfers or suspected abuse may be restricted after review.

3. Non-Refundable Cases

Refunds may be denied in the following situations:

• Transfer Code has already been redeemed and ownership transferred to a third party
• Digital content (Transfer Code) has been delivered and is ready for immediate use
• Service unavailability caused by the user

Refunds are always available before the Transfer Code is issued.

4. How to Request a Refund

Please contact us using the method below:

• Email: info@knexm.com
• Include payment date, account email, amount, and reason for refund.
• We will respond within 3 business days.

5. Processing Time & Method

• Approved refunds are returned to the original payment method as a reversal.
• Depending on your payment provider, it may take 5–14 business days for the refund to appear.
• For international payments, the refunded amount may differ from the charged amount due to exchange rate fluctuations.

6. Dispute Resolution

Any disputes regarding this policy will first be addressed through good-faith discussion. If unresolved, applicable consumer protection laws and dispute mediation procedures will apply.

Contact: info@knexm.com